399bat Privacy Policy: How We Handle Your Account Data
When you use 399bat — whether you are checking your wallet, making an Easypaisa deposit or browsing the lobby — your account data is handled according to this policy. We have written it plainly so you know exactly what we collect, how we use it and what choices you have.
Account data handled with care
Easypaisa and Bank Transfer transaction records protected
Your right to review and correct your data
Available where local law and eligible regions permit
POLICY POSTURE
What This Policy Covers and How It Works
This policy applies to every interaction you have with 399bat — account registration, login sessions, wallet activity and any communication you send to our support team. When you complete a Bank Transfer withdrawal or link an Easypaisa wallet to your account, certain transaction identifiers and account-level details are recorded as part of routine account management. We collect only the data needed to process your request, verify your identity where required and keep your account accessible to you. We do not sell or share your personal information with third-party advertisers. Data shared with payment processors — such as the routing data required for a Easypaisa deposit or a Bank Transfer request — is limited to what those processors need to complete the transaction. We keep records for as long as your account remains active and for the period required by any applicable regulatory obligation in your jurisdiction. Access to stored records is restricted to authorised internal teams. If you have a question about any specific record, the process for raising it is described in the sections below. Availability of this service depends on local law and is accessible only in eligible regions.
Easypaisa wallet data
Bank Transfer records
Account login history
Support correspondence
Identity verification data
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy governs data we handle directly through your 399bat account. It does not extend to services outside our platform, including third-party payment gateways or any external site you may reach through a link. Use the table below to understand what falls inside and outside this policy's boundaries.
Account Access
Login credentials, session tokens and device identifiers used when you sign in to your 399bat account fall fully within this policy. We store these to keep your session secure and to help you recover access if needed.
Transactions
Easypaisa deposits and Bank Transfer withdrawal records are covered to the extent that we hold them. The portion of the transaction processed by the payment provider is subject to that provider's own data terms, not ours.
Site Content and Browsing
Pages you visit within 399bat, the game categories you open and your lobby navigation may be recorded as usage data. This helps us surface account settings and support routes relevant to what you are doing.
Third-Party Services
Any service you reach outside the 399bat domain — including external bank portals or wallet apps — operates under its own privacy terms. We hold no data from those sessions and make no representations about how they handle your information.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
You have several straightforward options for managing your data on 399bat. You can review the information we hold, request a correction if something is recorded incorrectly, ask a question about how a specific piece of data is used and contact our support team if you want to raise a concern formally. None of these steps require you to close your account — they are available to you as an active member at any time. To start any of these processes, navigate to the account settings area after login; the current state of your profile and stored details is shown there. For requests that cannot be resolved through account settings alone — such as a question about historic transaction records linked to a Bank Transfer or an Easypaisa deposit — our support team handles those directly. The contact routes are listed in the section below.
Review Your Records
After login, open account settings to see the profile and contact details we currently hold. Transaction records linked to Easypaisa deposits or Bank Transfer withdrawals are visible in the wallet history tab.
Correct Account Details
If a name, contact number or wallet identifier is recorded incorrectly, you can submit a correction request through account settings or by contacting support directly with the updated information.
Raise a Data Question
If you are unsure why a specific piece of data was collected or how it is being used, raise the question through our support channel. We will respond with the relevant policy section and any specific account context we can provide.
Request Account Support
For any data-related concern that needs escalation — including a request to understand retention of a closed account's records — contact our support team using the details in the section below.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how your data is handled, the fastest route is through the in-account support channel available after login. For matters that require a written record — such as a formal data correction request — use the email contact route below. We aim to respond with a clear, specific answer rather than a generic acknowledgement.
In-Account Support
Open the support tab after login to send a message directly from your account. This route automatically attaches your account reference, which helps us locate your records without asking you to repeat details.
Email Contact
For written data requests — corrections, questions about retention or formal concerns — email us at the address shown in the contact section of your account dashboard. Include your registered mobile number so we can match the request to your account.
Account Dashboard
The current state of your stored profile, wallet details and support history is visible in your account dashboard at all times. Check there first; many data questions can be answered without contacting support.
DATA HANDLING PRACTICES
How 399bat Manages Data, Cookies and Account Security
We apply consistent practices across the areas below to keep your account data accurate, accessible to you and protected from unauthorised access. These are operational standards, not aspirational claims — they describe what we actually do.
Cookies and Session Data
We use session cookies to keep you logged in and to remember your lobby position. No cookies are shared with advertising networks. You can clear session cookies through your browser or device settings at any time without affecting your account data.
Account Security
Access to your account is protected by your login credentials. We do not store your Easypaisa PIN or Bank Transfer credentials — those are handled entirely by the respective payment provider. If you suspect unauthorised access, change your password immediately and contact support.
Data Retention
We retain your account data for as long as your account is active and for the period required by any applicable obligation in your region. After account closure, data is held only for the minimum period required, then deleted from active systems.
Policy Updates
When this policy is updated, the revised version is published on this page with a note indicating that changes have been made. Continuing to use your account after a policy update means you have had the opportunity to review the new terms.
POLICY QUESTIONS
Questions About Your Privacy on 399bat
These are the questions we receive most often about how this policy works. If your question is not answered here, use the in-account support route to ask directly.
What personal data does 399bat collect when I register?
We collect the contact and identity details you provide during registration — typically your name, mobile number and email address. If you link a payment method such as Easypaisa, a wallet identifier is also recorded to support future transactions. We do not collect data beyond what is needed to operate your account.
Can I see all the data 399bat holds about me?
Yes. After login, open account settings to view your stored profile, contact details and wallet history. Transaction records for Easypaisa deposits and Bank Transfer withdrawals are listed in the wallet history tab. If you need records beyond what is visible there, contact support with your account reference.
How do I correct an error in my information?
Go to account settings after login and update the incorrect field directly. For changes that cannot be made through settings — such as a registered name correction — submit a request through the in-account support chat or by email. Include the correct information and your registered mobile number so we can verify the request.
Does 399bat share my data with third parties?
We share only what is necessary to process a specific request. Easypaisa and Bank Transfer transactions pass the minimum required routing data to the relevant payment processor. We do not sell your information to advertisers or share account details with unrelated third parties.
What happens to my data if I close my account?
After account closure, your data is retained only for the minimum period required by any applicable obligation in your region, then removed from active systems. If you want to understand the specific retention period for your account, raise a question through support before closing.
How do I know when this policy has been updated?
When we update this policy, the revised version is published on this page. A note at the top of the page indicates that changes have been made. We recommend checking this page periodically, particularly before completing a new Bank Transfer or Easypaisa transaction, so you are aware of the current terms.
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