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These terms set out how 399bat operates, what applies to your account, and where to go when you have a question about data, access or policy changes. Availability of our services depends on local law and the eligible regions defined in your account agreement.
399bat operates under terms that apply where local law permits. We do not make blanket claims about universal access — your eligibility depends on the jurisdiction you are accessing from and the account type associated with your registration. Where we collect information from you, we hold it only for as long as needed to service your account, process transactions through payment rails such as Easypaisa and Bank Transfer, and respond to any formal queries you raise. Cookie data collected during your session is used for session continuity and fraud detection, not for third-party sale. If you use a wallet-linked payment method, the terms of that wallet provider also apply alongside ours — we cannot modify those external terms, but we can explain how our side of a transaction is handled. Any update to this policy is shown in your account dashboard after login, and we notify registered accounts before a material change takes effect. If you disagree with a change, the correct step is to contact support before your next transaction, not after.
Transactions processed through Easypaisa are subject to both 399bat account terms and Easypaisa's own wallet conditions. We handle our side of each transaction record.
Bank Transfer withdrawals follow the account verification requirements shown in your wallet section. Processing steps are described in the transaction detail screen.
Where JazzCash is used as a deposit route, wallet limits set by JazzCash apply. Your 399bat account dashboard shows the amount credited once the transfer is confirmed.
Not every element of your experience on 399bat is governed by a single document. This section clarifies the boundary between what our policy covers directly and what sits with a third party or depends on your local legal context.
Login credentials, session security and account suspension decisions are inside scope. We control these directly and can respond to formal queries about them.
Deposits and withdrawals initiated through your account wallet are inside scope up to the point they leave our system. Once funds reach an external rail such as Easypaisa or a bank, that provider's terms govern.
Game content from studios active in our lobby — PG Soft, CQ9, Microgaming, PlayStar, JDB — is supplied by those studios. We carry their titles but do not author their game rules or prize structures.
Links from our pages to external sites, wallet providers or identity verification services are outside the scope of this policy. We do not accept responsibility for the terms or conduct of those third parties.
You have several practical routes to manage how your information is held and how your account is used. Reviewing your transaction history is available directly from the account dashboard — each deposit and withdrawal is listed with a date stamp and the payment method used, whether that is Easypaisa, Bank Transfer or another configured rail. If you find a detail that is incorrect, such as a registered mobile number or email address, you can raise a correction request through the support channel. We act on verified correction requests within the timeline described in the support response you receive. Raising a question about how your data is held does not require you to close your account — these are separate processes. If you want to request removal of account data, that request goes through the same support route, and we will explain what can and cannot be removed given active transaction records.
Your full transaction history is accessible from the account dashboard. Filter by date or payment method to find a specific deposit or withdrawal entry.
Errors in your registered contact details can be flagged through the support form. Submit the correct detail and the reference for the field you want changed.
Questions about data retention, cookie use or account-level terms can be sent through the policy contact path. We respond in writing so you have a record.
For account-blocking issues or urgent wallet queries, the direct support route — available from the Help section — connects you to an agent who can act on verified account issues.
Policy questions carry more weight than a general chat query, so we keep a separate path for them. Choose the channel that matches how quickly you need a response — live chat for account-blocking issues, written form for data and policy questions where you need a documented reply.
Raise account access issues or urgent wallet queries in real time. Accessible from the Help icon in your account header once you are logged in.
Submit questions about data handling, retention periods or policy scope through the written form. You receive a reply in your registered email so the exchange is on record.
The current state of your policy consent, notification preferences and active account flags is shown in your account dashboard after login — no need to contact support for a quick check.
We keep the handling of your account data straightforward: collect what is needed to operate the account, retain it for the period required by the transaction record, and do not pass it to commercial third parties. This section explains the four areas where we have made specific choices about how your information is managed.
Account registration details and transaction records are held on secured infrastructure. We do not sell or share your data with marketing partners. Access to your record is limited to account operations and verified support requests.
Session cookies keep your login active and protect against replay attacks. Analytics cookies help us understand which account flows have problems. You can adjust cookie preferences from the settings panel in your account.
Login sessions are tied to the device and network context at the point of authentication. Unusual access patterns trigger a verification step before the session continues. You can review active sessions from your security settings.
We hold transaction records for the period required to service disputes and respond to formal queries. When you request data removal, we explain which records can be deleted immediately and which must be kept while a transaction is unresolved.
These are the questions we hear most often from account holders who want to understand what applies to them and what their options are.
Availability depends on local law and the region your account is registered under. If your account was opened for a region where 399bat operates, this policy applies to your account activity. Check the account agreement section in your dashboard for the specific terms attached to your account.
Your transaction history and registered contact details are visible in the account dashboard after login. For a broader data summary — including what is held beyond the dashboard — submit a request through the policy support form and we will respond in writing to your registered email.
Minor preferences, such as notification settings, can be changed directly in account settings. Registered contact details — like your email or mobile number linked to Easypaisa or JazzCash — require a verified support request so we can confirm the change is authorised by the account holder.
Transaction records are retained for the period needed to resolve any open disputes or formal queries. Once that period passes and no issues are outstanding, personal details not required for record-keeping are removed. We explain the exact scope of removal when you submit the closure request.
Material changes are communicated to your registered contact before they take effect. The current version is always visible in the Legal section of your account dashboard after login. If you have not logged in recently, we recommend checking there before your next transaction.
Start with the policy support form so there is a written record from the outset. If the issue involves an Easypaisa or Bank Transfer transaction, include the transaction reference shown in your account dashboard. We review data-handling disputes separately from general support requests.